Returns & Refunds Policy

Returns & Refunds Policy

Thank you for choosing to shop with us. We know that sometimes things don’t go as expected, so we’ve created this policy to ensure a clear and fair process for returns and refunds. Please read the details below, especially as they relate to our perishable frozen savoury items.

Perishable Products

• No Returns
  Due to the nature of our perishable items, we cannot accept returns. This helps us maintain the highest standards of food safety for all our customers.
• Order Cancellations
  You may cancel your order up to 36 hours before your scheduled delivery. To cancel, please contact us within this window. Unfortunately, we cannot process cancellations after this period.
• Damaged or Unsatisfactory Items
  If you receive a product that is spoiled, damaged or not up to standard, please contact us immediately. We may request a photo of the item and ask that you do not consume it. Each case is reviewed individually to determine the best resolution.
• Refunds for Faulty Items
  If a product is found to be faulty or not as described, we will issue a full refund for that item, including any relevant delivery charges.

Non-Perishable Products

For non-perishable goods, our returns policy aligns with standard consumer rights. You may return these items if they are faulty or not as described, in accordance with applicable laws.

Your Legal Rights

You are entitled to certain rights under consumer protection laws regarding faulty or misrepresented products. For more information, you can contact your local Citizens Advice Bureau or Trading Standards Office.

How Refunds Are Processed

Refunds will be issued to the original payment method and account used at checkout. Please allow 3-5 working days for the refund to appear, depending on your bank or payment provider.

Product Care Responsibility

Once you receive your order, you are responsible for storing and handling the products properly. Please follow any storage instructions provided to ensure the items remain safe and suitable for consumption.

Need Help?

If you have any questions or concerns about your order, our customer service team is here to help. Reach out to us via our website or use the contact details listed on our Contact Us page.